Booking terms
The plain-language version of how booking with TripNord works. Your booking confirmation contains the full legal text.
1. Quotes & confirmation
Itineraries from the AI planner are indicative. A binding quote comes from your TripNord specialist and holds its price for 14 days. Your booking is confirmed when we receive the deposit and issue a written confirmation.
2. Payment
Deposit: 20% at confirmation. Balance: 45 days before departure. Bookings inside 45 days: full payment at confirmation. Prices are quoted in EUR; card and bank transfer accepted.
3. Changes by you
Date changes are free up to 30 days before departure (supplier differences may apply). Name corrections are free. Route changes are re-quoted honestly — we don’t use change fees as a business model.
4. Cancellation by you
- 45+ days before departure: full refund minus deposit.
- 44–15 days: 50% of the journey price.
- 14–3 days: 85% of the journey price.
- Under 72 hours / no-show: 100%.
Whatever suppliers refund us beyond this scale, we pass on to you.
5. Changes or cancellation by us
If a significant part of your journey cannot be delivered, you choose between an equivalent alternative, a re-planned journey, or a full refund of affected services. Minor operational swaps (equal-standard hotel, revised ferry time) are handled with notice and care.
6. Your protection
TripNord AS is a member of the Norwegian Travel Guarantee Fund (Reisegarantifondet). Package journeys are protected under the Norwegian Package Travel Act.
7. Insurance & documents
Comprehensive travel insurance covering your activities is a booking condition. Passports, visas and health requirements remain your responsibility — we flag what’s needed and provide supporting documents.
8. Weather & nature
The Arctic is gloriously indifferent to plans. Northern lights, wildlife sightings and weather-dependent activities can never be guaranteed; where a guided activity is cancelled for safety, we rebook or refund that activity.
9. Complaints
Tell us immediately while you travel — the 24/7 line exists to fix things in real time. Unresolved issues: written complaint within 30 days of return to hello@tripnord.no.